SibotBMX Warranty Policy
Warranty periods differ between manufacturers and products please check the warranty period offered by the manufacturer before purchase or requesting a warranty claim.
The claimant must be the original owner/purchaser, and produce a receipt to prove the date of purchase.
This warranty is limited to the replacement/repair of the faulty component and does not cover any labour costs associated with it, any work undertaken is at the discretion of SibotBMX.
This warranty covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear or crash damage outside that considered normal use.
Normal riding conditions are defined as "Using the bicycle in a controlled fashion that is within your own capabilities." This warranty does not include damage to the product that is caused by external forces such as cars, tornadoes, sledgehammers, etc.
The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be a attributed or contributed to the failure
Examples of items not covered:
Examples of items that are covered where it is clear there has been no abuse or misuse:
You are expected to keep your bike well maintained and adjusted. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected.
When you making a claim if possible it is best to visit the shop if this is not possible you will be expected to provide photographic evidence of your complete bike including close up shots of the failed component(s). In some instances you will be required to send the failed part/component back to the shop for inspection this will be at your own cost.
We strive for customer satisfaction and want you to be happy with your product, therefore we will consider every warranty claim on an individual basis. Help us to be fair by providing as much information as you possibly can.
Component Specific Warranty Policies
Components with “Raw” finishes (raw unpainted or treated)
When buying RAW finish products please note that it is totally uncoated and this means that it will go rusty quite quickly.
We recommend the use of wire wool on a regular basis to clean out the rust that will form (especially during wet or damp conditions). Once you have cleaned off the rust, spray with light oil such as WD40 & rub into the products surface with a cloth.
Alternatively you can lacquer the product or even paint it.
Please note, that we DO NOT warranty ANY product where paint stripper has been used to remove paint. Paint stripper is acid and it WILL affect the properties of the metal in the component (especially on heat treated frames) and significantly increase the chances of your frame cracking.
We will also not warranty any component/part where it’s clear that rust has contributed to its failure.
Wheels, Rims and Tyres
Braking Surfaces are prone to normal wear and tear during normal use of the bike and any paint or coating in this area will wear during normal use of the brakes and is not covered by the warranty
Please note the wheels supplied as standard with complete bikes are only warranted with the original specification tyre or only be inflated to the pressure stated on the original fitment tyres if replacements are used
Modifications from Standard
Different manufacturers have differing policies on what modifications they will accept when processing a warranty claim, please check with the shop before undertaking any modifications to your bike to ensure that it will not adversely affect your warranty.
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